Grievance Redressal Policy

Last updated: 26 August 2026

In line with the Digital Personal Data Protection Act, 2023 and consumer-protection guidelines, Ajay Trading Co. maintains this grievance redressal mechanism.

1. Raising a Complaint

• Complaints regarding orders, deliveries, product quality, data privacy or website experience can be raised via phone or WhatsApp at +91 97101 58619, or in person at our store.
• Please include your order number, registered phone number and a brief description with photos if applicable.

2. Resolution Timeline

• Acknowledgement within 48 hours; resolution or a documented action plan within 15 days of acknowledgement.

3. Escalation

• Grievance Officer: The Proprietor, Ajay Trading Co.
  Ajay Trading Co., 397/6 Old Railway Road, Near Shivji Murti, Gurugram, Haryana 122001, India
  Phone / WhatsApp: +91 97101 58619
• If unresolved, you may escalate to the National Consumer Helpline (1915) or the District Consumer Disputes Redressal Commission.